[PDF.72ub] Resolving Complaints for Professionals in Health Care

Resolving Complaints for Professionals in Health Care

[PDF.ov58] Resolving Complaints for Professionals in Health Care

Resolving Complaints for Professionals  Wendy Leebov epub
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 | #4924915 in Books |  iUniverse |  2003-06-29 | Ingredients: Example Ingredients | Original language:English | PDF # 1 |  11.00 x.14 x8.25l,.35 | File type: PDF | 58 pages

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||0 of 0 people found the following review helpful.| Great|By Lynn p|Great book with great ideas|About the Author|Wendy Leebov consults with healthcare organizations on how to create great service for patients and a great place to work. Most recently VP, Human Resources at Albert Einstein Healthcare Network, Wendy has written more than ten books and conduct

Raising awareness that customer complaints are a second chance to make things right for a customer, this short, practical, easy-to-read book helps healthcare employees who interact with patients, physicians, other customers and coworkers to handle complaints with courtesy, tact, creative problem-solving and follow-through. Highlighting the advantages of effective complaint handling or "service recovery", this book provides a variety of case situations, self-assessment ex...

You easily download any file type for your device.Resolving Complaints for Professionals in Health Care   |  Wendy Leebov. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.

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