[PDF.72xx] Satisfied Customers Seldom Sue: A Guide to Exceptional Customer Service in Long-Term Care

Satisfied Customers Seldom Sue: A Guide to Exceptional Customer Service in Long-Term Care

[PDF.ti85] Satisfied Customers Seldom Sue: A Guide to Exceptional Customer Service in Long-Term Care

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 | #2659626 in Books |  2009-03-20 | Ingredients: Example Ingredients | Original language:English | PDF # 1 |  10.50 x8.25 x.75l,1.40 | File type: PDF | 125 pages

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||About the Author||Carol Marshall, MA, is a risk management specialist based in Fort Worth, TX. For the past 18 years, she has trained managers and staff members in long-term care facilities across the country about the benefits of exceptional customer ser

How satisfied are your residents? One satisfied resident could equal thousands of dollars of income for your facility.

If one resident has a positive and pleasant experience in your care, what could that mean for your business? They'll tell their families and their families will tell their loved ones and friends. Plus, your facility's care is in the spotlight more than ever with the implementation of the five-star rating system.

So isn't it worth a ...

You can specify the type of files you want, for your device.Satisfied Customers Seldom Sue: A Guide to Exceptional Customer Service in Long-Term Care   |  HCPro, Carol Marshall MA.Not only was the story interesting, engaging and relatable, it also teaches lessons.

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